Terms of Service

1. Acceptance of Terms

By accessing or using the BackMellow website (backmellow.com) and placing orders, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website.

We reserve the right to update these terms at any time. Continued use of the website following any changes constitutes your acceptance of the updated terms.

2. Products and Pricing

BackMellow sells lumbar support pillows directly to consumers. All prices displayed on this website are in U.S. dollars (USD) unless stated otherwise.

Prices are subject to change at any time. Sale prices are available for a limited time and may end without notice. Bundle pricing (3 or more units at $30 each) applies only when the qualifying quantity is added to your cart.

We make every reasonable effort to ensure accurate product descriptions and images. However, minor variations in color between photography and the physical product may occur.

3. Order Limitations

To ensure fair availability for all customers, individual orders are limited to a maximum of 5 units. We reserve the right to cancel or reduce orders that exceed this limit.

If you need more than 5 units — for example, for an office, team, or gift purchase — please email support@backmellow.com before placing your order and we will do our best to accommodate you.

4. Checkout and Payment

Our checkout is currently being finalized. When live, payment will be processed securely via Stripe. We accept major credit and debit cards. All transactions are encrypted and handled in accordance with PCI compliance standards.

By placing an order, you represent that you are authorized to use the payment method provided and that the information you submit is accurate and complete.

5. Shipping

We ship to addresses within the United States. Estimated delivery for U.S. orders is 8–12 business days from the date of purchase. Delivery times are estimates and may vary by location and carrier. BackMellow is not responsible for carrier delays outside our control.

For full details, please review our Shipping Info page.

6. Returns and Refunds

We offer a 60-day return window from the date of delivery. Items must be returned in reasonable condition. Refunds are issued to the original payment method within 5–10 business days of receiving your return.

For full details, including how to initiate a return and condition requirements, please see our Return Policy.

7. Intellectual Property

All content on this website — including text, images, branding, and design — is the property of BackMellow and may not be reproduced, distributed, or used without prior written permission. The BackMellow name and logo are proprietary.

8. Product Disclaimer

The BackMellow lumbar support pillow is a comfort product designed for everyday seated use. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. If you have chronic back pain or a medical condition, please consult a qualified healthcare provider before using any supportive product.

9. Limitation of Liability

To the maximum extent permitted by law, BackMellow shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount you paid for the product(s) in question.

We make no warranties, express or implied, beyond those stated in these terms or required by applicable law.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under these terms shall be subject to the jurisdiction of the applicable courts.

11. Contact Us

If you have questions about these Terms of Service, please email support@backmellow.com. We're a small team and we'll respond as quickly as we can.